Muick Sandy is proud to be a 5-star rated company on Trustpilot, known for our innovative designs, exceptional craftsmanship, and outstanding customer service. We offer a wide range of products designed to enhance your independence and comfort. When you order from us, you'll enjoy free white-glove delivery and installation, ensuring your product is delivered, assembled, and set up with care. From start to finish, we're committed to providing an exceptional experience.

Each product we offer can be tailored to your specific needs, with various features and options available. To ensure transparency and accuracy, we provide personalised quotations based on your chosen specifications. We also offer a free, no-obligation 'try it at home' service, allowing you to experience our products in your own home before making a decision. Call us free on 0800 043 2323 to find out more.

We understand that choosing the right product is an important decision. That's why we offer a free, no-obligation 'try it at home' service. Our friendly experts will bring a selection of products to your home, where you can try them in a familiar setting. They'll assess your needs and recommend a product that fits your lifestyle. After the visit, we'll provide a quotation for you to consider at your leisure. To book an appointment, call us free on 0800 043 2323.

We provide a free white-glove delivery service, ensuring your new product is installed and ready to use. Our experienced two-person teams handle the setup with care and attention, ensuring your complete satisfaction before they leave. Additionally, our UK-based customer care team is available to assist with any queries or adjustments you may need after delivery.

At Muick Sandy, we are dedicated to delivering exceptional quality through innovation, service, and technology. We aim to empower individuals to live independently and confidently, creating products that improve lives and remove obstacles.

The majority of our products are proudly handcrafted in Britain, ensuring exceptional quality and supporting local craftsmanship.

We take your privacy seriously and comply fully with GDPR. Your data is securely managed, and we only use it for purposes related to your order and experience with us. For questions or concerns about privacy, email us at sales@muicksandy.co.uk.

Yes. All products include a comprehensive warranty covering key components. Extended warranty and insurance packages are also available for added peace of mind. For specific details, contact our customer care team at 0800 043 2323.

If you experience an issue, first consult the troubleshooting guide provided with your product. If the issue persists, contact our customer care team at 0800 043 2323 or email customer.service@muicksandy.co.uk. Our dedicated team will assist you and arrange for repairs if needed.

Yes. Many of our products qualify for VAT exemption if they are purchased to help manage specific medical conditions. Our team will guide you through the process to ensure you receive the financial relief you're entitled to.

Certain features or accessories must be fitted during manufacturing, while others can be added at any time. Contact our team to discuss your options.

You can reach our customer care advisors by:

• Phone: 0800 043 2323 (select option 2)
• Email: customer.service@muicksandy.co.uk

Not only are we known for our innovative designs and exceptional craftsmanship, but we're also a 5-star rated company on Trustpilot. Our customers trust us to deliver products that enhance their independence and comfort, with outstanding service to match. Plus, when you order from Muick Sandy, you'll receive free white glove delivery and installation— meaning your new scooter will be delivered, fully assembled, and set up in your home with care. We'll ensure everything is ready to go, so you can start enjoying your product right away.

You may notice that we haven't included prices on the website. This is because each of our scooters can be tailored to your specific needs, with a variety of features and options available. Our scooters start from just £1,995 after trade-in and vary depending on the specifications you choose. To help you find the perfect scooter, we offer a free, 'try it at home' service, where you can see and try our scooters from the comfort of your own home. We can guide you through all the options, ensuring you get a detailed quotation for any scooter that best fits your lifestyle and requirements. Call us free on 0800 043 2323 to find out more.

Our folding scooters are perfect for any journey—whether you're fitting it easily into a car or taking it with you on planes, buses, or cruises. Travel is a breeze with our scooters, designed for ultimate convenience and mobility without the need for dismantling. Our scooters are the lightest in the country, making them an ideal choice for maintaining your independence and freedom.

Trying one of our scooters is easy and stress-free with our free, no-obligation 'try it at home' service. Our friendly experts will bring a selection of scooters to your home, allowing you to test their quality, functionality, and ease of use in a familiar setting. They'll assess your needs and recommend a scooter that offers lasting comfort and support. After the visit, we'll leave you with a quotation to consider at your leisure. Arrange your appointment today—call us free on 0800 043 2323. All it will cost is a cup of tea!

At Muick Sandy, we are dedicated to bringing the best user experience to our customers through innovation, service, and technology. We strive to create a world with fewer obstacles, empowering individuals to build better lives and pursue their dreams.

Yes. A charger is included with your scooter. It's recommended to plug the charger directly into a mains socket, not an extension cable. Refer to the manufacturer's instructions for proper charging procedures.

The charging time depends on various factors such as ambient temperature and the battery's state. To ensure optimal performance, charge your battery overnight for a minimum of 8-10 hours after every use.

No. Using approved equipment prevents overcharging. The charger employs 'trickle charging' to maintain the battery's health and longevity.

On average, it costs approximately 23 pence per charge or £40 annually. This equates to less than 3 pence per mile—a significant saving compared to running a car.

Indoor storage is recommended. If outdoor storage is necessary, ensure it is undercover and secure to protect against the elements.

Refer to your user manual for specific guidance. Use the provided tiller cover for protection and consider additional covers for unpredictable weather.

Yes. All scooters come with a one-year manufacturer's warranty. You can extend this by up to three additional years during the first year. After the first year, only a one-year extension is available. Contact customer service for more information.

Warranty cover begins on the date you receive your scooter.

On the day of delivery, our skilled installation team will carefully bring the scooter to your home, handling all aspects of transportation with the utmost care. They'll unbox and set up your scooter, test it, and ensure you're comfortable using it. Once you're 100% satisfied, they will clear everything away and leave.

Nothing. Free delivery and installation is included with all Muick Sandy scooter purchases.

Our dedicated team is always available to assist with any queries or concerns you might have. This includes ongoing support for any operational questions, warranty claims, or maintenance needs for your scooter. We are committed to providing a comprehensive service that extends well beyond the point of sale, ensuring that your experience with our product remains outstanding for years to come.

We will. Provided you are within your warranty period or have suitable insurance with our suggested partner, one of our own engineers will be booked in to repair your scooter.

Yes. We handle the VAT exemption process seamlessly as part of your purchase experience, ensuring you receive the financial relief you're entitled to without any hassle. For more details on how to claim VAT exemption and to see if you qualify, our team is ready to assist and guide you through the process.

Yes. All our scooters includes a one year warranty. We also offer extended warranty and insurance packages for complete peace of mind.

Yes. Generally, our scooters can help you live independently with a range of ailments, including: arthritis, back problems, circulatory issues, COPD, heart disease, MS, oedema, osteoporosis, Parkinson's, sciatica, stroke, swelling, and more. While we can demonstrate the general benefits of our products, seek professional medical advice if required.

A driving license is not required for a scooter. However, it is advisable for those who have not driven a car to complete a road safety course or training session.

Yes. Public buildings are legally required to have a disabled access so you may drive your scooter inside shops where space and size permit. In smaller spaces, larger scooters may not fit, but there should be designated parking provided.

Check your user manual to confirm if your scooter is IATA-approved for flights. Contact your airline or coach company to complete the necessary forms before travel.

First, consult the troubleshooting guide in the care pack. If unresolved, contact the customer care team at 0800 043 2323 or customer.service@muicksandy.co.uk.

Not only are we known for our innovative designs and exceptional craftsmanship, but we're also a 5-star rated company on Trustpilot. Our customers trust us to deliver products that enhance their independence and comfort, with outstanding service to match. Plus, when you order from Muick Sandy, you'll receive free white glove delivery and installation— meaning your new chair will be delivered, fully assembled, and set up in your home with care. We'll ensure everything is ready to go, so you can start enjoying your chair right away.

This is because each of our chairs can be tailored to your specific needs, with a variety of features and options available. Our chairs start from just £995 after trade-in and vary depending on the specifications you choose. To help you find the perfect chair, we offer a free, 'try it at home' service, where you can experience our chairs from the comfort of your own home. We can guide you through all the options, ensuring you get a detailed quotation for the chair that best fits your lifestyle and requirements. Call us free on 0800 043 2323 to find out more.

Choosing the right chair is an important decision for your comfort and lifestyle. That's why we offer a free, no-obligation 'try it at home' service. Our friendly experts will bring a selection of chairs to your home, so you can experience their quality and ease of use at your own pace. They'll assess your needs and recommend a chair that offers lasting comfort and support. Once the consultation is complete, we'll provide a quotation for you to consider in your own time. Arrange your appointment today—call us free on 0800 043 2323. All it will cost is a cup of tea!

You can reach our specialist customer care advisors by calling 0800 043 2323 and selecting option 2. Alternatively, email us at customer.service@muicksandy.co.uk.

All our chairs and beds are proudly handcrafted right here in Britain. Learn more about our locally made products and the care that goes into each piece.

We provide a white glove delivery service, ensuring your new furniture is set up to your satisfaction. Our two-person delivery teams handle installation and ensure you're comfortable with your product before leaving. Post-delivery, our UK-based call centres offer extensive aftercare support for any queries or adjustments you might need.

At Muick Sandy, we are dedicated to bringing the best user experience to our customers through innovation, service, and technology. We strive to create a world with fewer obstacles, empowering individuals to build better lives and pursue their dreams.

Our terms and conditions cover various aspects, including order accuracy, payment methods, product variations, delivery timelines, warranties, and your rights regarding returns and refunds. For detailed information, please refer to our Terms and Conditions.

We maintain a strict privacy policy in full accordance with the GDPR. For any questions or comments about your privacy, you can email us at sales@muicksandy.co.uk.

Manual recliners require physical strength and are not recommended for frail or very elderly individuals. For those with strength concerns, electrically operated chairs are better suited.

Our chairs can take up to a maximum user weight of 30 stone (190 kilos).

When moving the chair, use the front arms to avoid damage to the framework. The chair should not be occupied or plugged in while being moved. Always use two or more people for lifting if necessary.

• Check the green light on the transformer. If off, the transformer isn't working.
• Inspect the wall socket and cables for damage or disconnection.
• If these steps don’t resolve the issue, contact Muick Sandy on 0800 043 2323.

• Regularly plump cushions to redistribute fibers.
• Smooth seat fabrics daily to prevent ruffling.
• Avoid direct sunlight to reduce fading.
• Protect upholstery from sharp objects and avoid allowing pets onto the chair.

• Five years for mechanisms, frame, upholstery, and electrics.
• Two year for air seat cushions, and Relaxor Heat and Massage Systems. Warranty exclusions include misuse, unauthorized repairs, and normal wear and tear.

Some accessories, such as wooden knuckles, and USB chargers, must be fitted during manufacture and cannot be added afterward. However, fabric accessories such as arm caps and anti-macassar's can be added no problem whatsoever.

For warranty-related issues, contact Muick Sandy:

• Phone: 0800 043 2323
• Email: customer.service@muicksandy.co.uk