What do we do with your information?

We only collect, keep, use or share your information for genuine business purposes, when you've approved us to do so, or when we're obliged to legally. There are a few reasons why we use your personal details:

• If you contact us with an enquiry either by telephone, email or live chat.
• To process any order that you place with us and to arrange for its delivery and installation.
• To maintain any registered accounts you have with us.
• To make our website and our app accessible to you with informative content tailored to your needs including serving you with any pop-up messages and voucher codes.
• If you have purchased a product from us, we may contact you from time to time by SMS, email or telephone regarding our latest promotional offers, products and services that we think you may be interested in.
• Promoting and advertising (including personalisation) of our products and services both on our website and elsewhere on the internet.
• Promoting and advertising our products and services to you via email, SMS and post.
• To train our employees to ensure that we are providing the best possible service.
• When we record telephone calls for training, compliance and legal reasons.
• To get in touch regarding customer satisfaction surveys and market research.
• When you provide a review on our website.
• When you enter any of our competitions.
• Matching and aggregating your personal data for analysis and to provide you with a more personalised experience.
• To analyse any problems with our website and improve its performance.
• When you engage with us on any social media platform.
• We also use personal details to contact you regarding our services and products and if we need to verify your identity.
• For research, analysis, testing, monitoring, risk management and administration purposes.
• For crime or fraud prevention purposes.

Basis for Processing

For us to process your personal data, we must have a legal basis for the processing. The data protection legislation sets out what these bases are. We have described below the different bases that we rely on and provided examples of the processing.

Contractual

There are some contractual reasons why we have to process your personal data. When you buy a product on our website, it creates a contract between us. We need to process the personal data that you provide in order to fulfil our part of the contract. If you do not provide your details we won't be able to complete your order.

Legal

Sometimes we are required to process the personal data that we hold about you for legal reasons - for example, if there is a product recall.

Legitimate Interests

We also rely on being able to process your personal data on the basis that it is in our legitimate interests. When we do this we will always consider your interests and balance any positive or negative impact relating to such processing and your legal rights relating to data protection.

If you do not want us to process any of the personal data we have listed as being processed for legitimate purposes, you have the right to object. For more information see the section below relating to your rights. Please note that if you object we may still continue to process your personal data in certain circumstances. Please also remember that if we can't process your personal data for these purposes your customer experience may not be as enjoyable.

Our legitimate interests include:

• analysing and understanding your customer journey and behaviour to improve efficiencies and interaction.
• sending you email or SMS marketing messages, if you have previously bought something from us.
• calling you to discuss your delivery and any other services that we would like to offer you.
• promoting and advertising our products and services both on our website and elsewhere on the internet.
• analysing our website's performance and solving any problems.
• staff training.
• personalisation of your shopping experience.

Consent

In some cases, we will ask whether you would like us to process your personal data. For example, if you would like us to notify you when an out of stock item becomes available or if you enter into a competition. If you provide us with consent, you may withdraw it at any time by contacting us.

How Do I Withdraw My Consent?

If after you opt-in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at any time, by contacting us at customer.service@muicksandy.co.uk or mailing us at: Muick Sandy, Hengrove, Bristol. BS9 5TY. United Kingdom.

Third-Party Services

In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us.

However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions.

For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers.

In particular, remember that certain providers may be located in or have facilities that are located in a different jurisdiction than either you or us. So, if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located.

As an example, if you are located in Canada and your transaction is processed by a payment gateway located in the United States, then your personal information used in completing that transaction may be subject to disclosure under United States legislation, including the Patriot Act.

Once you leave our store's website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website's Terms of Service.

Links

When you click on links on our store, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.

Security

To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.

If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored in multiple layers for added security. We use 256 bit database encryption, AES-256 encryption and 2048 bit public/private keys to secure your data. Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.

Cookies

For more detailed information on our use of cookies please check our cookie policy here.

Age of Consent

By using this site, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.

Changes to This Privacy Policy

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.

If our store is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.

Direct Marketing

We may share your details with other carefully selected retail companies and charities who we feel may be of interest to you. We also work with Epsilon Abacus (registered as Epsilon International UK Ltd), a company that manages the Abacus Alliance on behalf of UK retailers and charities. The participating retailers are active in the following product categories: clothing, collectables, food & wine, gardening, gadgets & entertainment, health & beauty, household goods, home interiors and travel. They share information on what their customers buy. Epsilon Abacus analyses this pooled information to help retailers understand consumers' wider buying patterns. From this information, retailers can tailor their communications, sending people suitable offers that should be of interest to them, based on what they like to buy.

Please note that Epsilon Abacus may transfer data outside the EEA. The transfer will take place in the presence of appropriate safeguards, including standard data protection clauses adopted by the EU Commission.

If you do not wish us to share this information please tick the appropriate box when completing a form or purchase on our website. To update your consent for direct marketing, please contact us.

If you would like to stop all unsolicited postal communications, we suggest that you register with the Mailing Preference Service (MPS). MPS is a free service set up in 1983 and funded by the direct mail industry to enable consumers to have their names and home addresses in the UK removed from lists used by the industry. It is actively supported by the Royal Mail and all directly involved trade associations and fully supported by The Information Commissioners Office (ICO). For more information or if you wish to register with the MPS please visit their website www.mpsonline.org.uk.

Data Processors

We work with the following data processors in order to carry out our direct marketing activities.

Hubspot

Shopify

Questions and Contact Information

If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information contact our Data Protection Officer at customer.service@muicksandy.co.uk or by mail at Muick Sandy.